topic Re: Connection issues in Get Support

Connection issues

John2836 — Thu, 18 Jun 2026 15:57:20 GMT

I just got a new Public Mobile SIM, but I can't text and only outgoing calls (sometimes).

will13am — Thu, 18 Jun 2026 16:06:56 GMT

@John2836 , what model of phone are you using? What part of the country are you located?

BKNS27 — Thu, 18 Jun 2026 16:07:50 GMT

Reset the Network setting on your phone and reboot your phone to see if that works.

If not then contact a CS_Agent for further help.

John2836 — Thu, 18 Jun 2026 16:10:05 GMT

Samsung A51

Southwestern Ontario

BKNS27 — Thu, 18 Jun 2026 16:16:14 GMT

Your phone will require VoLTE for receiving and making calls.

Enter the IMEI of your phone to see if it is VoLTE compatible and information about VoLTE with the 3G shutdown.

Your phone maybe too old to be compatible.

John2836 — Thu, 18 Jun 2026 16:56:58 GMT

Turns out Public mobile gave me a phone number by mistake that someone else already had. New number-problem fixed.

Thank you all for your help!