topic Re: Inaccurate warning re 75% data used up in Get Support

Inaccurate warning re 75% data used up

yullai — Thu, 18 Jun 2026 11:27:57 GMT

Should I be concerned if I got a text message falsely saying: “

Public Mobile here. You have used 75% of the high speed data included in your service. Go to My Account at https://selfserve.publicmobile.ca for more options.”

When I log into my account, I can see that I’ve barely used any of my data for the month.

Re: Inaccurate warning re 75% data used up

BKNS27 — Thu, 18 Jun 2026 13:38:12 GMT

@yullai

On the PM app or website when you login to your account is the accurate data usage but you need to refresh the app or website page to update to you current usage.

Please note that PM update your usage twice a day. Around noon or around midnight. Unless you are streaming a lot between those time and it shows you haven’t used much data. I wouldn’t worry about it.

Re: Inaccurate warning re 75% data used up

msde55 — Thu, 18 Jun 2026 14:54:04 GMT

@yullai It happened with me also, apparently there is a discrepancy between actual usage (recorded by PM backend) and what shows up on your account app/website. I had raised a ticket and after some to-fro, they sent me the detailed usage (which recorded higher data consumption) but it never showed up on my account even after a few days. I just had to let it go...