topic Re: Transferring number from old provider in Get Support

Transferring number from old provider

Cabogal — Wed, 17 Jun 2026 22:56:01 GMT

I have done everything that I was asked to do to transfer number from old provider but they have not sent me a code I have been waiting 15 hours. I must be doing something wrong I need help

Re: Transferring number from old provider

Sansan — Wed, 17 Jun 2026 23:08:09 GMT

Did you provide your correct account number? Is your account current?

Anyway, I will send you another message with a phone number to call to discuss Jr with the porting team

Re: Transferring number from old provider

Chalupa_Batman — Wed, 17 Jun 2026 23:18:56 GMT

@Cabogal wrote:
I have done everything that I was asked to do to transfer number from old provider but they have not sent me a code I have been waiting 15 hours. I must be doing something wrong I need help

Hey @Cabogal

Sounds like your porting request didn’t work.

There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums. Since @Sansan already sent it to you, I won't send you a redundant message. Check this link for his message.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Alternatively, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Transferring number from old provider

slusagm — Wed, 17 Jun 2026 23:19:21 GMT

@Cabogal

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote