topic Re: Porting issues in Get Support

Porting issues

Pball — Wed, 17 Jun 2026 22:13:29 GMT

I am having an issue porting my phone number.
Previous provider states my number is still transferable even it’s inactive. Please help me porting my number again.

Re: Porting issues

NDesai — Wed, 17 Jun 2026 22:16:35 GMT

@Pball No way it is possible to transfer a number that is not active. You will likely need to make sure your line is active in order to transfer your number to Public Mobile. It is always a good idea to activate a line using a new number to start. Then when you are ready, you can request to port in your number directly from your account.

Re: Porting issues

Pball — Wed, 17 Jun 2026 22:33:36 GMT

I was told by the customer service of my previous provider that I could still transfer it. Could you tell me how I can connect with a customer service representative at Public Mobile pls.

Re: Porting issues

slusagm — Wed, 17 Jun 2026 22:36:40 GMT

Technically no. But you can ask PM to resend the porting request, then call your old provider and accept the port request for you

There is a number to call to talk to PM live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there