https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447731#M987419 <P>&nbsp;no matter how many times I hit resend code, the only option is the old phone number. I'm not sure what I'm doing wrong.</P> Wed, 17 Jun 2026 22:03:22 GMT jennysr5 2026-06-17T22:03:22Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447721#M987411 <P>I am trying to cancel my son's subscription as his father bought him a new phone with a new number, but i can't log in to do so as it asks to send a code to a number we can no longer access before it will confirm me to log in. Please advise.</P> Wed, 17 Jun 2026 21:42:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447721#M987411 jennysr5 2026-06-17T21:42:03Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447722#M987412 <P>You can receive code to your email address:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Yummy_0-1781732671536.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/196782iA8E8FABCA5E6DB40/image-size/medium?v=v2&amp;px=400" role="button" title="Yummy_0-1781732671536.png" alt="Yummy_0-1781732671536.png" /></span></P><P>&nbsp;</P> Wed, 17 Jun 2026 21:44:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447722#M987412 Yummy 2026-06-17T21:44:34Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447724#M987413 <P>It doesn't even give me those options to choose from Yummy, only "resend code". <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Wed, 17 Jun 2026 21:46:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447724#M987413 jennysr5 2026-06-17T21:46:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447730#M987417 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/698443">@jennysr5</a>&nbsp;First it sends the code to your number by default. Right under there, you should see Resend Code option and that is where you will see an email option.&nbsp;</P> Wed, 17 Jun 2026 22:01:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447730#M987417 NDesai 2026-06-17T22:01:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447731#M987419 <P>&nbsp;no matter how many times I hit resend code, the only option is the old phone number. I'm not sure what I'm doing wrong.</P> Wed, 17 Jun 2026 22:03:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-Subscription/m-p/1447731#M987419 jennysr5 2026-06-17T22:03:22Z