topic Porting Issue in Get Support

Porting Issue

Twitch1 — Wed, 17 Jun 2026 16:29:45 GMT

Porting number from Public Mobile xxx xxx xxxxx to Roger’s Mobile (by replying “yes” to confirm the number transfer text message). After which the temporary phone number xxx xxx xxxx was assigned. The transfer to Roger’s Mobile was successful, the number xxx xxx xxxx did not successfully transfer, leaving only the temporary numberxxx xxx xxxx in use. Please help retrieve the original phone number and have it successfully transferred.

Re: Porting Issue

BKNS27 — Wed, 17 Jun 2026 16:28:05 GMT

@Twitch1

You need to contact Rogers to straighten this out for you.

Re: Porting Issue

softech — Wed, 17 Jun 2026 16:31:50 GMT

@Twitch1

Reboot the phone , remove PM sim and test again.

and why there is a temp phone number? if the port out of PM was successfully , the account would have been closed. Can you check if you can login to PM My Account still?

Look like youl have to engage PM support for further troubleshooting by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Porting Issue

Twitch1 — Wed, 17 Jun 2026 16:34:34 GMT

Problem is, that after the transfer was deemed successful (which it wasn’t) my account with PM was closed…and it seems (I’ve been told) PM can no longer pull up my old account (Roger’s said they’d take care of it IF I could provide my old account number).

Re: Porting Issue

Twitch1 — Wed, 17 Jun 2026 16:38:04 GMT

PS I have tried all the tricks from soft/hard roboot, to Network Reset, to iMessage/Facetime on/off/on…really frustrating.

Anyone know if they can retrieve my old account number?

Re: Porting Issue

CSA_PM — Wed, 17 Jun 2026 16:43:03 GMT

Hello @ Twitch1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting Issue

Twitch1 — Wed, 17 Jun 2026 16:43:19 GMT

Thank you all for the quick replies, I will follow up on the link you provided and try my luck there…thanks again everyone!