topic Re: Transfer my cell number in Get Support

Transfer my cell number

BarryKirkham — Wed, 17 Jun 2026 16:17:58 GMT

How to transfer my cell number from Telus?

Re: Transfer my cell number

softech — Wed, 17 Jun 2026 16:22:24 GMT

@BarryKirkham

make sure your Telus account is still active. Login to your Telus account and make note of the account number

If you are activating physical sim with PM, get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG ($10) or
https://www.amazon.ca/gp/product/B0CD896ZZH ($15) (Best and Quickest option, Free Prime next day shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you have the sim card, activate your account by using the PM app (preferred way) or online on PM web site - https://www.publicmobile.ca/plans , pick a plan and click Subscribe. (Please note you can start from the site but you will still need to download the app to complete the activation after the payment step).
After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and Telus account number of the old provider as the porting info.

Once activation is completed , still have the old provider sim card in your phone. Your old provider, Telus, will send you a SMS and ask your permission for the porting. So, make sure your Telus sim still in the phone and active. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Re: Transfer my cell number

BKNS27 — Wed, 17 Jun 2026 16:27:06 GMT

@BarryKirkham

Make sure your old SIM is active so DON’T CANCEL serviced with them if you are porting your number over from another carrier.
Purchase a PM SIM from Amazon ($10) or Canadian Cell Supplies ($5) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.