Calling out

Ace16 — Wed, 17 Jun 2026 15:48:54 GMT

I just Switched to PM from Bell and I can only call numbers that have already called me, if I try to call a number that has not previously called me it instantly says call failed.

Re: Calling out

hTideGnow — Wed, 17 Jun 2026 16:02:01 GMT

hi @Ace16

check if the Bell sim card is removed, and disable Bell eSIM

and make sure PM sim is enabled and set as Primary. Then Reboot phone and click Reset network settings and test calling again

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Calling out in Get Support

Calling out

Re: Calling out