topic Re: Cancel subscription before activation in Get Support

Cancel subscription before activation

Jonathan5008 — Wed, 17 Jun 2026 15:18:50 GMT

I wish to cancel my subscription. I cannot cancel under my account. It keeps saying I need to activate my account. I have already been charged. I do not want to activate the account. I want to cancel the subscription altogether.

Re: Cancel subscription before activation

BKNS27 — Wed, 17 Jun 2026 15:30:39 GMT

@Jonathan5008

It looks like your email address is not linked to EverSafe ID.

Contact a CS_Agent to link them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you are in your account. Under the Subscription tab, on Subscribed button slide it to Unsubscribe and this will stop AutoPay and your account will be closed after 90 days of nonpayment.

The other option is to port your number over to another carrier and your account will close automatically.

Re: Cancel subscription before activation

Dunkman — Wed, 17 Jun 2026 15:29:30 GMT

@Jonathan5008

In general, Public mobile does not offer refunds since it is a prepaid service. However, if you have not activated yet, customer agent may be able to help. YMMV

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-2 hour wait time for response.