topic Re: No text message send/receive in Get Support

No text message send/receive

cuirong — Tue, 16 Jun 2026 21:27:03 GMT

Hello, I have been having the trouble a a few month since started the service with here.

i can’t send or receive text messages

Re: No text message send/receive

slusagm — Tue, 16 Jun 2026 21:30:01 GMT

you removed the old sim cad/esim?

if you have android, try clear data of the Messaging app, or even uninstall and reinstall Google Message

Re: No text message send/receive

hairbag1 — Tue, 16 Jun 2026 21:46:50 GMT

@cuirong

some descriptions would help. What make / model is your cell ? Did messages work fine with previous network ?

Please try a network reset to see if that helps.

Re: No text message send/receive

cuirong — Wed, 17 Jun 2026 00:48:41 GMT

It was working fine with Fido. It’s an iPhone. I can’t call and receive calls but just the regular text messages are not working!!! Pls help

Re: No text message send/receive

cuirong — Wed, 17 Jun 2026 00:56:02 GMT

I removed the old card and inserted new public mobile sim card. I got messages from Fido to request a yes to make the transfer. But seems that i never receive welcome messages from public mobile

Re: No text message send/receive

slusagm — Wed, 17 Jun 2026 00:58:38 GMT

can you receive incoming calls after removing Fido sim and have PM sim alone?

I think you need PM agent to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No text message send/receive

cuirong — Wed, 17 Jun 2026 11:57:56 GMT

it shows SOS!

[update by Softech: removed image as it shows personal info]

Re: No text message send/receive

softech — Wed, 17 Jun 2026 11:56:43 GMT

Re: No text message send/receive

softech — Wed, 17 Jun 2026 11:59:58 GMT

@cuirong

make sure you removed your Fido SIM card, or disable Fido eSIM, then perform another Reset network settings after a device reboot

if it does not work, PM CS agent might need to re-provison the account. I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No text message send/receive

cuirong — Wed, 17 Jun 2026 12:02:13 GMT

No Fido SIM card nor eSIM card!!!

Re: No text message send/receive

CSA_PM — Wed, 17 Jun 2026 12:08:24 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.