topic Re: Three questions in Get Support

Three questions

JimRockford_PI — Tue, 16 Jun 2026 23:25:43 GMT

1. I see I have 52,000+ points. I also see that each point is worth $1! That would be ridiculous to the point of absurdity. Simply not possible!

2. How do I pay for my monthly subscription using reward points? I see no way for a path forward within the app.

3. How do I remove my credit card from the profile?

Re: Three questions

softech — Tue, 16 Jun 2026 23:41:19 GMT

@JimRockford_PI a écrit :
1. I see I have 52,000+ points. I also see that each point is worth $1! That would be ridiculous to the point of absurdity. Simply not possible!
2. How do I pay for my monthly subscription using reward points? I see no way for a path forward within the app.
3. How do I remove my credit card from the profile?

@JimRockford_PI

1. that is a great achievement. I have a friend with 3500 points, but still not close to 52000 points you have. So, you referred many friends?

2. you need to go to My Rewards portal (https://myrewards.publicmobile.ca/), go to Catalogue and choose $20 bill credit and redeem 20 points for $20. Since you have 52000+ point, you have lots of "clicking" to do

3. To remove credit card, you have to ask PM CS support to help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

And if you have 52000+ points, consider moving the Koodo. They will move your remaining balance over as well. But to do so, you need to redeem all your reward points into Available funds, then use Fast Switching to switch to Koodo Postpaid service. More info here:
https://www.publicmobile.ca/en/get-help/articles/switching-from-public-postpaid

Re: Three questions

JimRockford_PI — Wed, 17 Jun 2026 00:56:56 GMT

Okay, I looked at it again. I have 52.631 points. 😂 Am I looking at this right - a decimal after the 52?

Re: Three questions

JimRockford_PI — Wed, 17 Jun 2026 00:58:57 GMT

Does anyone want to buy these points from me for a discount? My account is out of charge and I am planning on moving. So, I can't use them.

Re: Three questions

JimRockford_PI — Wed, 17 Jun 2026 01:00:40 GMT

Can I use these points even if my acct has not been recharged but I a well within the 90 days?

Re: Three questions

slusagm — Wed, 17 Jun 2026 01:01:10 GMT

points cannot be transferred. If people buy those points from you , you will have to give up your current phone number as they will have to take over your account.

Re: Three questions

Luddite — Wed, 17 Jun 2026 20:51:22 GMT

@JimRockford_PI "Can I use these points even if my acct has not been recharged but I a well within the 90 days? "

Yes, but only to purchase services within that account. As noted already, if you are willing to give up your phone number you can likely find someone to buy the account. 🤔