topic Re: Phone cannot open app in Get Support

Phone cannot open app

Zekex — Tue, 16 Jun 2026 20:04:35 GMT

I am activating a new cellphone . It can scan a QR code for an esim but cannot download or open an app.

Re: Phone cannot open app

slusagm — Tue, 16 Jun 2026 20:07:23 GMT

is the phone's app store registered to other country? the download only works if it is registered to Canada

if you are only activating a physical sim card, you can ask a friend to help. Download the app on the friend's phone and activate there. Yon won't need the app again after you subscribed

Re: Phone cannot open app

Zekex — Tue, 16 Jun 2026 20:25:27 GMT

Thanks for the info. It is a new Canadian phone. But i cannot open an app until it is setup the 1st time. I will try you're other solution. Thanks slusagm.

Re: Phone cannot open app

slusagm — Tue, 16 Jun 2026 20:27:07 GMT

it's a Samsung phone?

new Samsung phone needs a sim card to setup the phone first. You can use a sim card from friend to setup the phone with Google and Samsung, then you can download PM app and activate