https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447463#M987250 <P>your phone was wiped, not sim.&nbsp;</P><P>if you have physical sim, it should still work after phone is wiped.&nbsp; Reboot the phone and Reset network settings</P><P>test both voice calls and data.&nbsp;&nbsp;</P><P>and tell us what phone you have</P><P>&nbsp;</P> Tue, 16 Jun 2026 19:46:20 GMT slusagm 2026-06-16T19:46:20Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447462#M987249 <P>I tried transferring to a new phone, wiped it, and now my original physical sim has no service</P> Tue, 16 Jun 2026 19:40:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447462#M987249 jmalloy 2026-06-16T19:40:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447463#M987250 <P>your phone was wiped, not sim.&nbsp;</P><P>if you have physical sim, it should still work after phone is wiped.&nbsp; Reboot the phone and Reset network settings</P><P>test both voice calls and data.&nbsp;&nbsp;</P><P>and tell us what phone you have</P><P>&nbsp;</P> Tue, 16 Jun 2026 19:46:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447463#M987250 slusagm 2026-06-16T19:46:20Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447482#M987268 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/557087">@jmalloy</a>&nbsp;</P><P>On your new phone, download the PM app and login to your account if your new phone only takes eSIM. You need to purchase a new eSIM.</P><P>If your new phone take SIM. Just power off the new phone and place the SIM in the new phone and power the phone back on.</P> Tue, 16 Jun 2026 21:14:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-has-been-wiped/m-p/1447482#M987268 BKNS27 2026-06-16T21:14:43Z