topic Re: activation fail in Get Support

activation fail

wuxinyue — Tue, 04 Jan 2022 23:24:19 GMT

I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M

Re: activation fail

CaNuCk07 — Wed, 16 Nov 2016 15:55:49 GMT

You definitely need to contact the mods via private message and provide them with the below information, and sit tight.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 15:57:07 GMT

I treid contact them twice, but no one reply me. So I think maybe post will work.

Re: activation fail

simplicity — Wed, 16 Nov 2016 16:00:51 GMT

You will see in other threads that there are huge porting issues. I just signed up last night and had no activation issues at all as I decided to port my number on Monday after the promo ends. I think only a PM mod can help you now. 😞

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 16:09:50 GMT

Seriously, it is very waste time to do this kind of serive. Everyone has to wait the MOD. But where are they.

Re: activation fail

SnipaJay — Wed, 16 Nov 2016 16:16:40 GMT

There is only a few mods out there that can fix these problems. Considering the huge influx of people porting over, they're doing a good job. I know it can be frustrating (I had to wait a few days too) but be patient; they'll get it all fixed up soon enough.

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 16:19:12 GMT

I understand it, just this mode is not going to work well. Yesterday, when I meet this situation, I was trying to call the help center... Since I do not know, they do not have one....

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 16:21:51 GMT

is there any store in Ontario that I can go? Do you think the staff can help me to fix it?

Re: activation fail

SnipaJay — Wed, 16 Nov 2016 16:35:17 GMT

Unfortunately, PM does not have call centers or stores. You can create a help ticket here: https://publicmobile.ca/en/on/get-help , message a mod (as you have already done), and it would be helpful to tag mods in posts. @Shazia_K @Saray_O

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 19:13:03 GMT

@Mary_M@Shazia_K@Saray_O pls help me

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 19:38:17 GMT

@Mary_M can any mod at lease reply me, so I know you guys know I am in trouble of using PM? My credit card already go through 240 dollars. I do not want to cancel them. But if I have to... Cuz it is very annoyed...

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 22:52:22 GMT

An entire day, I am waiting for the MOD to reply me and help me to fix... @Mary_M@Shazia_K

Re: activation fail

Shazia_K — Wed, 16 Nov 2016 22:57:43 GMT

@wuxinyue,

Sorry about that!

Can you send me the sim card number and email address used for activation?

Re: activation fail

wuxinyue — Wed, 16 Nov 2016 23:01:54 GMT

I just send you a private message. @Shazia_K

Re: activation fail

razakanjee — Thu, 17 Nov 2016 01:28:35 GMT

@Shazia_K I have sent you a message two days ago regarding my failed activation. I am still awaiting a reply.

Re: activation fail

wuxinyue — Thu, 17 Nov 2016 15:09:15 GMT

@Shazia_K i already private message your the information that you required last night with two required account #.

Re: activation fail

Shazia_K — Thu, 17 Nov 2016 15:26:44 GMT

Hello @wuxinyue,

I'm very sorry about this but your private message is a little confusing.

Can you formulate the message this way please:

1: phone number to port:____________ with account number:_____________

2: phone number to port:____________ with account number:______________

awaiting your response 🙂

Shazia

Re: activation fail

wuxinyue — Thu, 17 Nov 2016 15:45:53 GMT

sent it! @Shazia_K

Re: activation fail

jstnbrks87 — Thu, 17 Nov 2016 15:36:05 GMT

@Shazia_K can you please help me with my activation you sent me a confirmation of activation yesterday but it is not active. I replied with 2 private messages! please it's been 6 days with no service 😞

Re: activation fail

wuxinyue — Thu, 17 Nov 2016 15:48:14 GMT

@Shazia_K received your private message. Thank you a lot. You'r the best.