topic Re: Phone number transfer delay in Get Support

Phone number transfer delay

Kiannabascug — Tue, 16 Jun 2026 11:48:43 GMT

It’s been 12 hours, I answered YES within the time frame and my Rogers → Public Mobile port completed for voice but SMS/iMessage activation appears incomplete. Outgoing calls work, incoming SMS does not. I cannot receive and send texts nor can I receive a phone call. I have two important phone calls in the next few hours, someone help.

Re: Phone number transfer delay

softech — Tue, 16 Jun 2026 11:52:18 GMT

@Kiannabascug

it sounds like the port was not completed yet.

remove the Rogers sim card, or disable the Rogers eSIM. Make sure PM sim is enabled and set as Primary. Perform a Reset Network Settings after a device reboot and test incoming calls

if you still cannot receive incoming calls still, there is a number to call to talk to live support, they can provide you the porting status . I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone number transfer delay

Kiannabascug — Tue, 16 Jun 2026 12:40:36 GMT

Thank you, I reached out to Rogers and they said that it couldn’t go through because of a typo from Public, so it needs to be resent with the proper number before it transfers fully. I will call them and try to get it fixed. Thank you