Removing Payment Card From My Account

Jay58 — Tue, 16 Jun 2026 01:10:24 GMT

Hi.
I'm looking to cancel my Public Mobile service and want to make sure my payment card on file is not charged again.

How can I remove my credit card or payment method from my account? If it's not possible to remove it, what steps do I need to take to ensure there are no future charges or automatic renewals?

Thank you for your help!

Re: Removing Payment Card From My Account

hTideGnow — Tue, 16 Jun 2026 01:12:09 GMT

hi @Jay58

you can ask PM agent to remove the credit card. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Removing Payment Card From My Account in Get Support

Removing Payment Card From My Account

Re: Removing Payment Card From My Account