topic Re: Wrong sim in Get Support

Wrong sim

Colleencorrigan — Tue, 16 Jun 2026 00:57:22 GMT

I accidentally ordered an e sim but I needed a sim sent to me

Re: Wrong sim

Chalupa_Batman — Tue, 16 Jun 2026 01:00:13 GMT

@Colleencorrigan wrote:
I accidentally ordered an e sim but I needed a sim sent to me

You have to reach out to customer service to resolve it.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Getting a physical SIM card from Public Mobile can take 3 weeks or more. Here are ways to get it faster.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Wrong sim

hTideGnow — Tue, 16 Jun 2026 00:59:41 GMT

hi @Colleencorrigan

you can first buy a Public Mobile sim card form Telus or Koodo or Mobile Klink store. After you got the sim card, just message PM support agent and they can help to change the sim type to physical and update the sim card number

to contact PM support agent, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage