topic Re: Servcie please!!! in Get Support

Servcie please!!!

Mikeddy — Mon, 15 Jun 2026 20:43:28 GMT

Anybody give me a link to send a message to a customer service agent? The prompts that this chat is giving me do not work. My phone no longer works the way it should because there’s something wrong with the eSIM and the coverage for Public Mobile is atrocious. I need a human to get involved or I’m just gonna cancel everything and tell everyone that I had switched over to Public Mobile to do the same This is the worst service ever

Re: Servcie please!!!

NDesai — Mon, 15 Jun 2026 20:51:57 GMT

Please find the contact information down below.

Re: Servcie please!!!

Yummy — Mon, 15 Jun 2026 20:52:07 GMT

Open a ticket through chatbot.

OR send direct message to CS_Agent

Re: Servcie please!!!

BKNS27 — Mon, 15 Jun 2026 21:34:36 GMT

@Mikeddy

Check to see if there is an outage in your area:

https://www.telus.com/en/bc/outages

Here is the direct message link to submitting a ticket to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Servcie please!!!

CSA_PM — Mon, 15 Jun 2026 22:57:51 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Servcie please!!!

Mikeddy — Tue, 16 Jun 2026 01:10:56 GMT

Ummm. No you have not!!!

Re: Servcie please!!!

hTideGnow — Tue, 16 Jun 2026 01:14:14 GMT

hi @Mikeddy

did you check the Community inbox?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I would message them again:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Servcie please!!!

Mikeddy — Tue, 16 Jun 2026 01:22:09 GMT

I can only access the inbox with your link. When I sign in, i put in the texted code and press go to portal and it brings me back to asking for another texted 6 digit code. This is ridiculous. They ask for all the info the got 2 weeks ago when they “fixed” it. How is it the only way to get into support help is through your messages. Terrible service. They can’t even email me directly