topic Re: Activation in Get Support

Activation

Snow60 — Mon, 15 Jun 2026 22:43:28 GMT

I activated with you over an hour ago, but phone not connecting to calls. I was to receive a 6 digit code to my assigned number that is not activated. So did not receive

Re: Activation

hairbag1 — Mon, 15 Jun 2026 22:45:15 GMT

@Snow60

your old cell provider account must be active and in good standing in order to transfer successfully...is your still active ?

Re: Activation

hTideGnow — Mon, 15 Jun 2026 22:45:28 GMT

hi @Snow60

can you make calls? can you use mobile data?

remove the old sim card, then Reboot phone and click Reset Network settings

Re: Activation

Snow60 — Mon, 15 Jun 2026 22:46:33 GMT

No this is a new account. Nothing to do with a former account. I was given a phone number

Re: Activation

hTideGnow — Mon, 15 Jun 2026 22:49:55 GMT

@Snow60 wrote:
No this is a new account. Nothing to do with a former account. I was given a phone number

hi @Snow60

but can you confirm ,

can you make calls? can you use mobile data?

and Reboot phone and click Reset Network settings

Re: Activation

Snow60 — Mon, 15 Jun 2026 22:50:35 GMT

No not able to make nor receive. It’s a new sim