topic Failure in Porting Number in Get Support

Failure in Porting Number

aalee — Mon, 15 Jun 2026 21:45:37 GMT

I'm sorry if this message is going out twice! I can't find my original message, so something might've happened to it.

I attempted to transfer my number from Public Mobile to Freedom Mobile. I received an SMS from Public Mobile to validate the transfer, and then replied "Yes" within 90 minutes. 3 Hours later, after talking to Freedom Mobile, I am told that the process failed due to an issue regarding the SMS.

Freedom Mobile suggested I contact Public Mobile, have them reactivate my line, and then restart the porting process. Is this possible? What are my other options?

Thank you

Re: Failure in Porting Number

BKNS27 — Mon, 15 Jun 2026 22:01:53 GMT

@aalee

You will need to contact Freedom again and have them contact PM to resend the confirmation text again. It is done between carriers to avoid any SIM swapping.

Re: Failure in Porting Number

Dunkman — Tue, 16 Jun 2026 00:42:10 GMT

@aalee

Your PM account needs to be active before the port can be completed. If your PM account is suspended, the port will fail.