topic Re: subscription change and previous bonus data in Get Support

subscription change and previous bonus data

Camille161 — Sun, 14 Jun 2026 20:42:12 GMT

Hi, I presently have a 18$ plan for 100 min. and 250 mb, when I go to change subscription in My account I am offered a 18$ unlimited text and 500 mb data. I still have min. and data unused on my current plan which were previous bonus (Christmas gifts and offer, never expiring until used). If I change my subscription, will these bonus still be on my new subscription or will I loose those 4 Go data that are as bonus on my current plan?

Re: subscription change and previous bonus data

softech — Sun, 14 Jun 2026 20:45:12 GMT

@Camille161

The previous Christmas bonuses are tied to your account and not the plan, so, they won't be affected with any plan change, they will stay with your account. Just go ahead with the plan change using Change on Renewal option to schedule the change in next renewal

Re: subscription change and previous bonus data

Camille161 — Sun, 14 Jun 2026 21:00:27 GMT

I forgot to specify that this would mean changing from the old 3 G plan to a 4 G plan

Re: subscription change and previous bonus data

Camille161 — Sun, 14 Jun 2026 21:01:35 GMT

thanks

Re: subscription change and previous bonus data

Camille161 — Sun, 14 Jun 2026 21:04:00 GMT

I also have points, some of them having been coverted to credit, part of this credit has not been used yet, I won't loose these either?

Re: subscription change and previous bonus data

softech — Sun, 14 Jun 2026 21:29:45 GMT

@Camille161 Public points are linked with account and not plan, so, they will be unaffected as well