topic Re: Plans in Get Support

Plans

lenore1_telus-1 — Sat, 13 Jun 2026 17:03:20 GMT

Do not cancel my current plan with you. I made a mistake in replying to your email about your summer plans. Do not see where to click YES2 for the $30.00 Canada - US- Mexico

Re: Plans

Chalupa_Batman — Sat, 13 Jun 2026 17:04:46 GMT

@lenore1_telus-1 wrote:
Do not cancel my current plan with you. I made a mistake in replying to your email about your summer plans. Do not see where to click YES2 for the $30.00 Canada - US- Mexico

We are all customers here like you. Nobody from Public Mobile monitoring these forums. If you need customer service, this is how.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Plans

slusagm — Sat, 13 Jun 2026 17:05:03 GMT

You don't click the Yes2, you reply Yes2 using text

But if you need PM to help, open a ticket

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plans

hairbag1 — Sat, 13 Jun 2026 17:06:17 GMT

@lenore1_telus-1

not emailed but messaged to you. If you want to take advantage of that offer, just reply YES2 to the message.

Re: Plans

lenore1_telus-1 — Sun, 14 Jun 2026 18:10:35 GMT

Thankyou. Yes it was easy afterall.

Re: Plans

lenore1_telus-1 — Sun, 14 Jun 2026 18:11:34 GMT

Thank you. Have figured now.