Charged but not activated

WeberC97 — Sun, 14 Jun 2026 15:48:15 GMT

I was charged for activation of a phone plan but didn't actually activate said plan. No contact from customer support for a refund no surprise lol anybody else deal with this before?

Re: Charged but not activated

Chalupa_Batman — Sun, 14 Jun 2026 16:20:46 GMT

@WeberC97 wrote:
I was charged for activation of a phone plan but didn't actually activate said plan. No contact from customer support for a refund no surprise lol anybody else deal with this before?

Hey @WeberC97

If you didn't activate your line, you can ask PM for a refund. However, YOU have to initiate the conversation. Here's how to contact them.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Charged but not activated

CSA_PM — Sun, 14 Jun 2026 16:25:56 GMT

@WeberC97

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Charged but not activated in Get Support

Charged but not activated

Re: Charged but not activated

Re: Charged but not activated