topic Re: 5 days and counting..... on incoming in Get Support

5 days and counting..... on incoming

abhionly4u1 — Tue, 04 Jan 2022 23:24:14 GMT

Its so bad, sorry but I have been doing whatever I can to get attention from Mods but after one reply to private message asking about same details which I shared already many times, I am stuck.

Is there way this can be escalated as my business has come to halt with no incoming for past 5 days, can you imgine.

If such high volume was expected for Public Mobile then atleast number Moderators should also been increased. I am sure they will be under tremendous stress and over load of work.

BTW I am from Telecom and have to follow alternative routes if this doesn't get fix in next 1 hr. Sorry, but I ma left with no other choice.

NOTE : I have sent private message to all the 3 Mods with details

Re: 5 days and counting..... on incoming

Shazia_K — Wed, 16 Nov 2016 15:51:23 GMT

Hello @abhionly4u1,

I'm truly sorry to hear about this,

Can you please send me a private message with some of the details? I will get on this for you.

Thanks,

Shazia

Re: 5 days and counting..... on incoming

vasilytregubov — Wed, 16 Nov 2016 16:02:41 GMT

My phone number doesn't work for 2 days now. Switched over from Fido and website gave some sort of an error. I did get the welcome email but my number doesn't work. I can't login, can't create new account and forgot password doesn't work. Number is ported to Public Mobile. Already send and email to support and Pm to Marry. No one is replying. I wander if CRTC would help.

Re: 5 days and counting..... on incoming

Shazia_K — Wed, 16 Nov 2016 16:05:32 GMT

@abhionly4u1,

Welcome to Public Mobile,

I'm sorry to hear about the activation issue.

Can you send me a copy of the private message? I will be glad to help you out 😉

Thanks,

Shazia

Re: i been waiting for 5 days

matzpv — Wed, 16 Nov 2016 16:23:41 GMT

Hi i switched over from rogers and been waiting for my number to completely switch over . i can make calls and text but cant receive calls or text. I sent all 3 mods private messages and no response. i am using this phone number for business. if this issue is not solved today i have to cancel. i understand there might be alot of people taking advantage of this great promo. i am losing business.

Hope one of you mods can help

Re: 5 days and counting..... on incoming

iwearsuits — Wed, 16 Nov 2016 17:06:56 GMT

I applied for the plan and it shows December autopay instead 3months. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw an error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account or reset my password; the email is apparently not recognized. When I put in the sim, I do not have any calling or data service.

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 19:37:40 GMT

Hi @Shazia_K,

I have again sent the private message. Please check.

Thanks,

Abhinav Kaushal

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 20:18:59 GMT

Hi @Shazia_K,

Please aprise.

Thanks,

Re: 5 days and counting..... on incoming

Shazia_K — Wed, 16 Nov 2016 20:33:00 GMT

Hey @abhionly4u1,

Can you please send me a complete message with your :

Chat-r phone number

Account number with them, port failed because you entered a wrong pin #.

Thanks,

Shazia

Re: 5 days and counting..... on incoming

Jtn — Wed, 16 Nov 2016 20:42:52 GMT

Hi @Shazia_K,

Piggy-backing on this, can I escalate my issue as well? I've sent 3 PMs over the last week about 2 separate issues.

Thanks!

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 20:43:30 GMT

hi @Shazia_K,

My outgoing is also not working now. Did we do some changes?

Thanks,

Re: 5 days and counting..... on incoming

Shazia_K — Wed, 16 Nov 2016 21:01:12 GMT

hey @abhionly4u1,

Please send me the account number with Chat-r, the port will not go further with the PIN number.

Thanks,

Shazia

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 21:36:36 GMT

Hi @Shazia_K,

My Old Chatr phone is still active

Thanks,

Re: 5 days and counting..... on incoming

Shazia_K — Wed, 16 Nov 2016 21:38:17 GMT

@abhionly4u1,

Can you please call Chat-r and get the account number with them? I will not submit the port with the pin number.

Thank you,

Shazia

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 21:43:11 GMT

@Shazia_K

I am on call with Chatr to get account number but I don't see anything on their self serve.

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 21:49:49 GMT

@Shazia_K

Shared my account number as well from Chatr. Please check the private message.

Thanks,

Re: 5 days and counting..... on incoming

abhionly4u1 — Wed, 16 Nov 2016 22:43:34 GMT

@Shazia_K Thanks for assisting in resolving the issue. Its wokring fine now. 🙂

Re: 5 days and counting..... on incoming

matzpv — Thu, 17 Nov 2016 16:23:09 GMT

Re: 5 days and counting..... on incoming

matzpv — Thu, 17 Nov 2016 16:22:47 GMT

Hey @Shazia_K

I am having the same issue can you please resolve this

i switched over from Chatr and been waiting for my number to completely switch over . i can make calls and text but cant receive calls or text. I sent all 3 mods private messages and no response. i am using this phone number for business. i understand there might be alot of people taking advantage of this great promo. i am losing business.

Hope one of you mods can help

Re: 5 days and counting..... on incoming

torontoireland — Thu, 17 Nov 2016 16:39:59 GMT

Hi @Shazia_K, I have no phone service I've had no communication from PM. Even if someone could just glance at my account to see if it's a big or small issue that may take a few days or longer. Any sort of info is appreciated. Could you take a peek?