topic Re: incomplete port in Get Support

incomplete port

byryid — Sun, 14 Jun 2026 02:23:09 GMT

my number was not ported completely from public mobile to virgin. now my family (still with public mobile) cannot connect to me via voice call. they get a msg saying my phone is not in service. virgin has been unable to get this resolved so my last resort is to ask for help from public mobile. any suggestions?

Re: incomplete port

Chalupa_Batman — Sun, 14 Jun 2026 02:27:50 GMT

@byryid wrote:
my number was not ported completely from public mobile to virgin. now my family (still with public mobile) cannot connect to me via voice call. they get a msg saying my phone is not in service. virgin has been unable to get this resolved so my last resort is to ask for help from public mobile. any suggestions?

You can try reaching out to customer support to advise them to release it. But ultimately it's up to Virgin to do it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: incomplete port

slusagm — Sun, 14 Jun 2026 02:33:02 GMT

@byryid

can you login PM My account? If you cannot login , then the number was ported and account was cloased

if you can still login, then did you reply Yes to a message from PM asking your permission to port the line?

if you want to confirm with PM, send them a message. Message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: incomplete port

byryid — Sun, 14 Jun 2026 02:38:41 GMT

i just sent a msg to the help centre as well.

yes, i seem to have logged in this time. i couldn't last year when this was happening first. the porting happened last july or august, everything works fine except anyone on PM gets a msg that i am not in service when they try to call me. included in this group of people are my son and his family. i'm grasping at straws here, just hoping this can somehow get fixed finally.

Re: incomplete port

Anerkons — Sun, 14 Jun 2026 14:04:30 GMT

So live chat didn’t help? Maybe you were chatting with a chatbot? Try again with this link —
https://www.virginplus.ca/en/support/complaint-form.html?

Also maybe it’s for the best and you’ll stay with PM.

Re: incomplete port

byryid — Sun, 14 Jun 2026 15:21:20 GMT

thanks for the link but actually have talked with virgin via phone many times in the last year about this. they always say they are escalating it, but nothing ever changes. that's why i thought i would try PM, and i did have a private msg answered here this morning, so my fingers are crossed.

Re: incomplete port

byryid — Sun, 14 Jun 2026 18:56:41 GMT

as for going back to PM, i need wifi calling where i live, which PM doesn't provide. PM also has no seamless cell service coverage when travelling to another continent, which i need from time to time. those were the reasons i switched service providers.