Refunds

SohrabRakhsha — Sat, 13 Jun 2026 23:52:20 GMT

Dear Public Mobile Team,I am writing to inform you that I have transferred my number to another provider. Unfortunately, I experienced poor network services with your company—I was unable to use the voice feature in ChatGPT, and the internet speed was very slow. Before switching, I paid $40 for the plan, $5 for the eSIM, and $10 for a physical SIM card—totaling $59 before tax. Given these issues, I have moved my number and kindly request a refund for the remaining balance on my account.Thank you for your assistance.

Best Regards
Sohrab

Re: Refunds

Chalupa_Batman — Sun, 14 Jun 2026 00:03:00 GMT

@SohrabRakhsha wrote:
Dear Public Mobile Team,I am writing to inform you that I have transferred my number to another provider. Unfortunately, I experienced poor network services with your company—I was unable to use the voice feature in ChatGPT, and the internet speed was very slow. Before switching, I paid $40 for the plan, $5 for the eSIM, and $10 for a physical SIM card—totaling $59 before tax. Given these issues, I have moved my number and kindly request a refund for the remaining balance on my account.Thank you for your assistance.
Best Regards
Sohrab

Public Mobile doesn't offer refunds often as it's prepaid service. You will have to speak with them.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Refunds in Get Support

Refunds

Re: Refunds