PMDATA10

Braxtacks — Sat, 13 Jun 2026 23:13:33 GMT

Just getting an "unable to add" error when trying to apply the PMDATA10 code. I even upgraded from the $40 to the $45 plan to see if I just needed a newer plan, and it still doesn't work... Not on App, Web, Incognito, etc... What to do?

Re: PMDATA10

Chalupa_Batman — Sat, 13 Jun 2026 23:21:04 GMT

Hey @Braxtacks

Try clearing your browser cache, close and re open browser and try again. If you're still getting error, contact customer service. BTW, make sure you add it manually, not cut and paste. Sometime a space at the end shows up and you won't see it causing the error.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic PMDATA10 in Get Support

PMDATA10

Re: PMDATA10