topic Re: Bad port? in Get Support

Bad port?

QuinnRead — Sat, 13 Jun 2026 19:03:16 GMT

iPhone XR eSIM. Voice and SMS work after port. LTE shows but mobile data does not work (Safari shows server quit responding). Please reprovision data on my line.

Re: Bad port?

slusagm — Sat, 13 Jun 2026 19:04:45 GMT

Please message PM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bad port?

Chalupa_Batman — Sat, 13 Jun 2026 19:07:48 GMT

@QuinnRead wrote:
iPhone XR eSIM. Voice and SMS work after port. LTE shows but mobile data does not work (Safari shows server quit responding). Please reprovision data on my line.

Before you contact customer service @QuinnRead , a few questions since nobody bothered to ask.

Does your previous SIM card still work? If so, then the port wasn't completed. Sometimes, if you do a Network Reset, that can help fix things as your old providers info is still there until cleared. Airplane mode on for 1 minute and turn it off and reboot. That will force a connection to Public Mobile.

Re: Bad port?

hTideGnow — Sat, 13 Jun 2026 19:41:19 GMT

hi @QuinnRead

you removed the old carrier sim or disabled old carrier eSIM?

and PM sim should set with Label Primary. check and Reboot phone and Reset Network Settings and try