topic Re: PUK NUMBER in Get Support

PUK NUMBER

Mat-PublicMob — Sat, 13 Jun 2026 14:42:40 GMT

Dunkman — Sat, 13 Jun 2026 14:49:41 GMT

If your SIM card is locked, you will need to contact customer service agent:

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

A Customer Service Agent will reply to your community inbox here:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

slusagm — Sat, 13 Jun 2026 14:52:17 GMT

PM can send you an unlock code

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: