topic Plan change in Get Support

Plan change

SimonaNana — Sat, 13 Jun 2026 04:15:33 GMT

Hi, i would like to subscribe to a cheaper plan 25$ with a promotion for 10GB extra monthy with code PMDATA10. I dont see it as an option on my account

Re: Plan change

Dunkman — Sat, 13 Jun 2026 05:10:49 GMT

@SimonaNana

Public mobile offers personalized plans for existing customers. Not all plans are available to existing customers.

Whatever you see in your self service account is what you can choose from. Most of the time, the plans offered are more expensive than your present plan.

So, if you don't see the $25 plan, you are unable to change to that one unfortunately.

Re: Plan change

SimonaNana — Sat, 13 Jun 2026 14:05:46 GMT

Is this official public mobile customer support or just random people responding?

Re: Plan change

Dunkman — Sat, 13 Jun 2026 14:28:57 GMT

@SimonaNana

@SimonaNana wrote:
Is this official public mobile customer support or just random people responding?

Most community members are customers like yourself. I am not a PM employee, just an experienced PM customer who has been helping on the forum for years.

If you want "official" confirmation from customer service agent,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.