topic Re: eSIM won’t install in Get Support

eSIM won’t install

Iphone15Pro4747 — Sat, 13 Jun 2026 03:27:14 GMT

I can’t seem to get my eSIM to install I keep getting this error

Re: eSIM won’t install

Chalupa_Batman — Sat, 13 Jun 2026 03:33:02 GMT

Contact Customer Support.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: eSIM won’t install

Iphone15Pro4747 — Sat, 13 Jun 2026 03:38:32 GMT

Safari can’t open the page, I’m using free wifi right now

Re: eSIM won’t install

TerryAnnas — Sat, 13 Jun 2026 12:53:00 GMT

you can try the following

Open Settings and select Cellular or Mobile Data.
Select your eSIM and ensure Turn On This Line is enabled.
If needed, enable Data Roaming for the eSIM.
Ensure your device is connected to a stable Wi‑Fi or mobile data network.
Try installing or activating the eSIM again while connected to the internet.
Turn Airplane Mode on, then off, and check if your carrier appears in the status bar.
Restart your iPhone and check if the eSIM appears in Settings.
Update iOS by going to Settings > General > Software Update, then install any available updates.
Check if your iPhone is unlocked by going to Settings > General > About > Carrier Lockand confirming it says No SIM restrictions.
Disable any VPN or remove unneeded device profiles in Settings > General > VPN & Device Management.
Check carrier settings in Settings > General > About, and update if prompted.