topic Re: Account in Get Support

Account

liv55555 — Sat, 13 Jun 2026 01:01:32 GMT

Hello, please confirm I will no longer be charged with Public mobile as I switched to another phone carrier. It should have automatically cancelled but please confirm here.

Re: Account

softech — Sat, 13 Jun 2026 01:04:42 GMT

@liv55555

first, we are just customers here

but you can check by trying to login to your My Account. If you are able to login, then the account have closed and hence PM won't charge you again

if you want to be sure, you can submit a ticket with PM CS agent. open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there

Re: Account

Chalupa_Batman — Sat, 13 Jun 2026 01:09:09 GMT

@liv55555 wrote:
Hello, please confirm I will no longer be charged with Public mobile as I switched to another phone carrier. It should have automatically cancelled but please confirm here.

Hello @liv55555

Once you port your number to another service provider, it automatically closes your account with Public Mobile. If your Public Mobile SIM card no longer works, that is a 100% confirmation your account is closed. If that is happening, no need to contact customer service. Only reason to contact customer service is if the SIM card is still active.

Re: Account

hairbag1 — Sat, 13 Jun 2026 01:09:29 GMT

@liv55555

additionally; try dialing 611 to find if your acct is still accessible. If not, it's been deactivated...no further payments to be charged.

Re: Account

slusagm — Sat, 13 Jun 2026 01:11:06 GMT

if your number was ported successfully, then the account was no doubt closed already

but you can still make sure PM removed your credit card from the system completed. Just open them a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage