topic Re: How do I contact a live agent??? in Get Support

How do I contact a live agent???

Rileyman72 — Fri, 12 Jun 2026 10:15:05 GMT

Seem to be going in circles. Worst experience ever in switching. Still no LTE or 5G

Re: How do I contact a live agent???

kb_mv — Fri, 12 Jun 2026 11:09:01 GMT

@Rileyman72 wrote:
Seem to be going in circles. Worst experience ever in switching. Still no LTE or 5G

@Rileyman72 If the ticketing system is giving you difficulties, send a DM here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the envelope icon for a reply. They usually reply within a couple of hours.

Re: How do I contact a live agent???

hTideGnow — Fri, 12 Jun 2026 12:32:29 GMT

hi @Rileyman72

what phone do you have?

did you try Reboot phone and click Reset network settings?

if you have a physical sim, test it on another phone to confirm if it is just a device issue.

Re: How do I contact a live agent???

Rileyman72 — Fri, 12 Jun 2026 12:39:53 GMT

Tried that… iPhone17. Still showing prior carrier that has turned off LTE so in limbo land. 3hrs and counting waiting for cs agent

Re: How do I contact a live agent???

softech — Fri, 12 Jun 2026 13:53:34 GMT

@Rileyman72

you are using eSIM? a quick way to resolve it with eSIM is to get a replacement eSIM for free and it will reprovision the account.

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)