topic Re: Sign up error in Get Support

Sign up error

Jenn701 — Fri, 12 Jun 2026 03:02:11 GMT

My daughter signed up with Public with permission to use my credit card because I agreed to pay for her cell phone. In error she created the account for a NEW number instead of transferring her old number. I am now paying for a cell plan she hasn't activated as she is still with her old carrier. Problem is that she cannot access a Public account without verification to this new number that she doesn't have. Email verification goes to that mystery number as well. There is no customer service to call so I am trapped into paying this unless I cancel my credit card which I dont want to do. Suggestions?

Re: Sign up error

softech — Fri, 12 Jun 2026 03:07:41 GMT

@Jenn701

you can still request porting now even after activation.

I understand you have trouble logging in at the moment. No worries, you just have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Sign up error

CSA_PM — Fri, 12 Jun 2026 12:04:36 GMT

Hello @ Jenn701,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage