topic Re: Phone not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446440#M986686 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/696843">@Shooter1970</a>&nbsp;</P><P>What is the make and model of your phone? It maybe too old.</P><P>Your phone must be VoLTE compatible and on the PM whitelist of compatible phones due to the 3G shutdown. Here is more information on VoLTE:</P><P><A href="https://www.publicmobile.ca/en/get-help/articles/volte" target="_self">https://www.publicmobile.ca/en/get-help/articles/volte</A>&nbsp;</P><P>Enter the IMEI of your phone to see if it is compatible. If not compatible, you need a newer phone.</P><P>&nbsp;</P> Fri, 12 Jun 2026 01:32:00 GMT BKNS27 2026-06-12T01:32:00Z Phone not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446411#M986665 <P>Can't call or receive calls</P> Thu, 11 Jun 2026 23:40:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446411#M986665 Shooter1970 2026-06-11T23:40:26Z Re: Phone not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446423#M986672 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/696843">@Shooter1970</a>&nbsp;</P><P>new customer or existing ? Transferred number from previous network ? If existing customer, log in to your acct and view your current plan status.</P> Fri, 12 Jun 2026 00:19:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446423#M986672 hairbag1 2026-06-12T00:19:06Z Re: Phone not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446440#M986686 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/696843">@Shooter1970</a>&nbsp;</P><P>What is the make and model of your phone? It maybe too old.</P><P>Your phone must be VoLTE compatible and on the PM whitelist of compatible phones due to the 3G shutdown. Here is more information on VoLTE:</P><P><A href="https://www.publicmobile.ca/en/get-help/articles/volte" target="_self">https://www.publicmobile.ca/en/get-help/articles/volte</A>&nbsp;</P><P>Enter the IMEI of your phone to see if it is compatible. If not compatible, you need a newer phone.</P><P>&nbsp;</P> Fri, 12 Jun 2026 01:32:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/1446440#M986686 BKNS27 2026-06-12T01:32:00Z