topic Re: Switch to Koodo in Get Support

Complete activation

pmdeery3 — Sat, 13 Jun 2026 22:57:30 GMT

Complete my activation please

Using my old phone number

Re: Complete activation

slusagm — Thu, 11 Jun 2026 21:59:48 GMT

physical or eSIM? At what point of the activation you are at? Tell us more

Or Reboot phone and login app again

Re: Complete activation

Chalupa_Batman — Thu, 11 Jun 2026 22:01:39 GMT

@pmdeery3 wrote:
Complete my activation please
Using my old phone number

Public Mobile is a self serve service. You need to activate the account yourself. You download the app and follow the instructions. If you're using an older phone, it may not work. Check your IMEI number on this link to make sure your phone will work here. If not, you may need a newer phone.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Use Public Mobile's VoLTE checker as a guide only, as results are not always 100% accurate.

Re: Switch to Koodo

pmdeery3 — Thu, 11 Jun 2026 22:06:59 GMT

My phone number transfer is incomplete

Re: Switch to Koodo

slusagm — Thu, 11 Jun 2026 22:15:28 GMT

if the account was setup and just the porting was incomplete, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote