topic Re: My account is mapped incorrectly! in Get Support

My account is mapped incorrectly!

bethenerd — Thu, 11 Jun 2026 19:39:00 GMT

Hello,

I have logged in before and it worked just fine. Now when I try, it sends a confirmation text to the wrong phone number. The last 3 digits shown is completely off from my number.

Admin, may you please help? Please DM me.

Thanks.

Re: My account is mapped incorrectly!

slusagm — Thu, 11 Jun 2026 19:40:08 GMT

you can ask PM to update the phone number

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account is mapped incorrectly!

hTideGnow — Thu, 11 Jun 2026 19:41:10 GMT

HI @bethenerd

You only have one account with PM? Try clicking Didn't Receive code or Resend code, and see if email is an option, if so, you can use email to receive the code. And after you logged in, go to Profile , Manage EverSafe ID and update the phone number

but if you still cannot login, then ask PM agent to help. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account is mapped incorrectly!

bethenerd — Thu, 11 Jun 2026 19:42:38 GMT

I only have 1 account.

Re: My account is mapped incorrectly!

bethenerd — Thu, 11 Jun 2026 19:45:13 GMT

I have sent them a message. Thanks for your quick reply!