topic No network connection in Get Support

No network connection

StephRobers — Thu, 11 Jun 2026 18:47:54 GMT

I have gone through the trouble shooting tips and reset network settings as the chat bot suggested. Still in SOS mode. This happens frequently. What can I do? Is this something that is often a problem with Public because I may have to switch carriers if that’s common. I can’t be without my phone on a regular basis.

Re: No network connection

slusagm — Thu, 11 Jun 2026 18:49:55 GMT

is that new account?

are you using eSIM? if you are, you can try buying a new one

or ask PM to reprovision your account

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No network connection

hTideGnow — Thu, 11 Jun 2026 18:50:46 GMT

hi @StephRobers

what phone do you have? the service ever work? did you try testing your sim card on another phone?

Check with PM support agent, they can refresh your account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage