topic Re: @Cs_agent in Get Support

@Cs_agent

MzLilsexyeyez — Thu, 11 Jun 2026 17:00:48 GMT

Lost my phone now I want to get a new sim card from the store and it says my number is not found.

Re: @Cs_agent

slusagm — Thu, 11 Jun 2026 17:03:02 GMT

if you buy sim card, you don't need to give the phone number to the store

this is what to do

buy a Public Mobile sim card from Telus or Koodo or Mobile Klink store or via Amazon
ask PM to help to update the sim card number on your account
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @Cs_agent

hairbag1 — Thu, 11 Jun 2026 17:04:40 GMT

@MzLilsexyeyez

first you must get a new cell and download the Public Mobile app. Then log in to your account. If new cell takes esim, then you can buy a esim in the account.

If you still want to use hard sim, get that before logging in to your account. Amazon has them for about $10 with FAST shipping.