topic Re: Phone Number Transfer Error in Get Support

Phone Number Transfer Error

ThomasSea — Thu, 11 Jun 2026 11:43:58 GMT

When transferring my existing number from Koodo, I encountered an error message stating the transfer failed and to contact customer support.

I need assistance transferring my number and adding an additional plan to the account.

Unfortunately, the Public app and webpage have stuck me in a login loop until activation is complete, although it won’t let me activate the plan without transferring the phone number.

Re: Phone Number Transfer Error

softech — Thu, 11 Jun 2026 11:54:05 GMT

@ThomasSea

were you transferring from Koodo Prepaid service? For transferring from Koodo Prepaid, you nee to choose a new phone number first, complete the activation and then ask PM support agent to help for manually transfer the number over.

since you cannot complete the activation at this time, you need PM agent to sort it out. I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone Number Transfer Error

ThomasSea — Thu, 11 Jun 2026 11:58:24 GMT

To the best of my knowledge it is not a prepaid account. Although I am double checking currently (waiting on confirmation from the account holder). Thank you for the prompt response, I will wait for updates from the PM agent.

Re: Phone Number Transfer Error

ThomasSea — Thu, 11 Jun 2026 12:04:05 GMT

Just received additional confirmation that it is not a Koodo Prepaid service.

Re: Phone Number Transfer Error

CSA_PM — Thu, 11 Jun 2026 12:14:54 GMT

Hello @ ThomasSea,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage