Unable to activate eSIM

TigersPhone — Thu, 11 Jun 2026 03:08:16 GMT

I am a new Public Mobile Subscriber. I an trying to activate my eSIM on my iPhone XS Max but I am receiving error message, ‘Unable to Activate eSIM” using the QR code.

Appreciate your advice.

Re: Unable to activate eSIM

softech — Thu, 11 Jun 2026 03:17:05 GMT

@TigersPhone

You don't need the QR code, the app already installed the eSIM for you

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

If it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there

Re: Unable to activate eSIM

TigersPhone — Thu, 11 Jun 2026 13:12:49 GMT

Hello,

I resolved this issue by purchasing an another eSIM. I will be seeking a credit. Thanks for your response.

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Unable to activate eSIM

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Re: Unable to activate eSIM