topic Re: PMDATA10 error on desktop in Get Support

PMDATA10 error on desktop

pjmorrow — Tue, 09 Jun 2026 01:42:25 GMT

^ This is what I get on desktop.
On laptop, I get this:

I think...I have the add-on based on what it says on mobile, but I am curious if anyone else got this message, if they've talked to anyone at Public about it etc.

Re: PMDATA10 error on desktop

hTideGnow — Tue, 09 Jun 2026 01:45:38 GMT

HI @pjmorrow

someone else posted the same:
https://productioncommunity.publicmobile.ca/t5/Get-Support/PMDATA10-add-on-incompatible-with-34ULCW-plan/m-p/1445624/highlight/true#M986209

did you click Find out Why?

but I suggest you check with PM support agent directly.. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PMDATA10 error on desktop

slusagm — Tue, 09 Jun 2026 01:48:34 GMT

is yours a 5G unlimited plan? I think the unlimited speed at 512Kbps makes this 10GB incompatible.

But please ask PM to confirm. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PMDATA10 error on desktop

pjmorrow — Wed, 10 Jun 2026 22:09:38 GMT

Okay I talked to customer support and they have confirmed that I AM eligible for the bonus data with my 60G for 34 unlimited plan, and that the error message on desktop is nothing to worry about 😊