topic Re: My subscriptions tab doesn't work. Please help I cant change subscriptions no matter what I try. in Get Support

My subscriptions tab doesn't work. Please help I cant change subscriptions no matter what I try.

Gozilla — Wed, 10 Jun 2026 22:04:30 GMT

Something is very wrong with my account, I have cleared cache/cookies, tried incognito mode on two computers. Tried my cell phone app I tried switching plans to the new mexico plan I want to but now I got billed for another two months. I am on a pay for two month plan and I have been trying to change for months but I can't.

Please see image.

Re: My subscriptions tab doesn't work. Please help I cant change subscriptions no matter what I try.

slusagm — Wed, 10 Jun 2026 22:05:34 GMT

Please try again using browser with incognito mode. Or try using different browser

And try using PM app. If you have been using the app, fully log off first and re-login

Re: My subscriptions tab doesn't work. Please help I cant change subscriptions no matter what I try.

Gozilla — Wed, 10 Jun 2026 22:07:11 GMT

HI Slusagm, as indicated in my original post I have done all of these please read original post. Thank you.

Re: My subscriptions tab doesn't work. Please help I cant change subscriptions no matter what I try.

Chalupa_Batman — Wed, 10 Jun 2026 22:16:51 GMT

Sounds like you need the help of a CS Agent to resolve this as community members such as ourselves can only suggest so much. And honestly, looks like you've tried everything I'd suggest.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My subscriptions tab doesn't work. Please help I cant change subscriptions no matter what I try.

will13am — Wed, 10 Jun 2026 22:21:00 GMT

@Gozilla wrote:
HI Slusagm, as indicated in my original post I have done all of these please read original post. Thank you.

@Gozilla , I just tried getting into my account and had no issues navigating any of the tabs using firefox and chrome on windows 11. Is there any restrictive site settings on your browser that is preventing the account pages from resolving? With respect to the multiple charges, please initiate a support ticket for resolution.