topic Re: Random data drop in Get Support

Random data drop

Public-mobile69 — Wed, 10 Jun 2026 20:23:37 GMT

I’m using an iPhone 11 Pro Max with a physical SIM. I already switched from eSIM to physical SIM, restarted, reset network settings, checked LTE mode, checked network selection, and my phone still randomly loses service/data. I do not see a VoLTE toggle. Please reprovision my line, check VoLTE/IMS provisioning, check my SIM status, and check for TELUS tower issues in my area.

Re: Random data drop

Sansan — Wed, 10 Jun 2026 20:30:35 GMT

You could also toggle airplane mode.

If that still doesn't work, you would need to contact agents directly to reprovision.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Random data drop

BKNS27 — Wed, 10 Jun 2026 20:39:35 GMT

@Public-mobile69

The iPhone 11 Pro Max is VoLTE compatible with PM so no provisional is required. It should automatically work for making and receiving calls.
VoLTE does not affect data.

It seems you tried all the troubleshooting steps so contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437