Dispute a charge for an eSIM

Vaug — Wed, 10 Jun 2026 12:49:26 GMT

Can you reimburse me for an eSIM? I removed mine and had to buy a new one to see how it worked as I have the same phone as my wife's. I was the one to figure out the problem with my wife's phone not public mobile and I shouldn't have to pay the $5 for a new eSIM. Her account is ****@****

Re: Dispute a charge for an eSIM

softech — Wed, 10 Jun 2026 12:49:05 GMT

@Vaug

usually eSIM is only free replaced if the last one bought was 15+ days ago. But you can discuss with PM CS agent and see if they can still issue you the credit for your situation

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Dispute a charge for an eSIM

Vaug — Wed, 10 Jun 2026 12:56:59 GMT

thanks I have now submitted a ticket

topic Re: Dispute a charge for an eSIM in Get Support

Dispute a charge for an eSIM

Re: Dispute a charge for an eSIM

Re: Dispute a charge for an eSIM