topic Re: Account deleted?? in Get Support

Account deleted??

Mark740315 — Wed, 10 Jun 2026 00:26:02 GMT

I got my account activated but phone had technical issues and wouldnt connect then ended up getting new account activated with Koodo on day 2 of public mobile account however my public mobile account was deleted without my consent how do I reactivate it ?

Re: Account deleted??

Chalupa_Batman — Wed, 10 Jun 2026 00:27:59 GMT

@Mark740315 wrote:
I got my account activated but phone had technical issues and wouldnt connect then ended up getting new account activated with Koodo on day 2 of public mobile account however my public mobile account was deleted without my consent how do I reactivate it ?

Hello @Mark740315

Once you port your number to another provider, your account is automatically closed. Standard procedure.

Re: Account deleted??

softech — Wed, 10 Jun 2026 00:28:56 GMT

@Mark740315

when you said "new account activated with Koodo on day 2", did you port your number from PM to Koodo?

Either way, you can need to sort this out with PM support, generally, you need to open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account deleted??

Socrates8567 — Wed, 10 Jun 2026 00:30:11 GMT

Don't worry, this is completely normal and means your port was successful!

In Canada, wireless number transfers are designed to work like a single-line domino effect. Because Public Mobile accounts can only hold one phone number at a time, the exact moment Koodo successfully pulled your number over, Public Mobile was legally required to shut down that line.

Since there was no other phone number attached to your account, the entire account automatically closed.

Re: Account deleted??

hTideGnow — Wed, 10 Jun 2026 00:33:44 GMT

hi @Mark740315

not sure if you have created a new Koodo account after or if you ported your number to Koodo after you failed activating with Public Mobile. If you ported back to Koodo, then yes, the account would have been closed. This is the usual procedure for all porting request. Your Yes reply will allows the number to be ported as well as closing the account. So, it is actually correct that your account was closed if you ported your number to Koodo.

But if you like, ask PM agent to confirm, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(and sorry, PM won't issue refund. But both Koodo and PM are owned by Telus, so ask Koodo and they might be able to issue a one time credit to cover your lost)

Re: Account deleted??

Mark740315 — Wed, 10 Jun 2026 00:34:41 GMT

The number was not ported and I’d it was then I want a refund seeing as the account was never working so someone from support better contact me soon Ive been trying to get back into my account since I read the transfer to Koodo link i didnt even complete the application for Koodo and already they deleted my PM account access

Re: Account deleted??

hTideGnow — Wed, 10 Jun 2026 00:36:27 GMT

@Mark740315 wrote:
The number was not ported and I’d it was then I want a refund seeing as the account was never working so someone from support better contact me soon Ive been trying to get back into my account since I read the transfer to Koodo link i didnt even complete the application for Koodo and already they deleted my PM account access

HI @Mark740315

PM won't issue refund most the time. But if account was never worked before, then you can ask PM to reconsider. Please message support using the link provided above.

And since both Koodo and PM are owned by Telus, so ask Koodo and they might be able to issue a one time credit to cover your lost

Re: Account deleted??

CSA_PM — Wed, 10 Jun 2026 11:58:41 GMT

Thank you for the escalation! The customer is in contact with an agent.