Sim card purchase

myrnasiregar — Tue, 09 Jun 2026 21:52:28 GMT

I purchased a SIM card last night and have been deducted $10 from my fund. But the process didn't get through.

Please cancel and refund the money into my fund.

Thank you

Re: Sim card purchase

Chalupa_Batman — Tue, 09 Jun 2026 22:05:12 GMT

@myrnasiregar wrote:
I purchased a SIM card last night and have been deducted $10 from my fund. But the process didn't get through.
Please cancel and refund the money into my fund.

Thank you

Hello @myrnasiregar

You need to create a ticket to Customer Service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Sim card purchase

myrnasiregar — Wed, 10 Jun 2026 14:27:10 GMT

I did.

topic Re: Sim card purchase in Get Support

Sim card purchase

Re: Sim card purchase

Re: Sim card purchase