topic Re: @cs_agent in Get Support

@cs_agent

Chelsea-18 — Tue, 09 Jun 2026 18:59:36 GMT

I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new sim but need to pay plan and get number onto this SIM card but without being able to sign in???

Re: @cs_agent

Dunkman — Tue, 09 Jun 2026 19:02:58 GMT

@Chelsea-18

You will need to contact cusotmer service agent. I will try to escalate your post to CSA_PM, who should private message you direclty within next one hour.

Re: @cs_agent

CSA_PM — Tue, 09 Jun 2026 19:17:27 GMT

Thank you for the escalation! The customer is in contact with an agent.