topic @cs_agent in Get Support

@cs_agent

JocelynLai1 — Tue, 09 Jun 2026 19:05:16 GMT

I’m having trouble with my login for my account - I’ve now had to create a third account just to connect with you bc you’ve locked me out of my Jxxxxxx@gmail.com account - I’ve been trying to reset the password for three days and whenever I reset, I use the new password and I’m locked out. All I’m trying to do is update my credit card which has expired.

Edit by Dunkman: removed personal information

Re: @cs_agent

Sansan — Tue, 09 Jun 2026 18:54:26 GMT

When you login with email, make sure that you don't save the password and click login.

Clear browser or cache, type the email address and password from scratch. Don't click what's there already, this could cause errors.

To reach an agent, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @cs_agent

Dunkman — Tue, 09 Jun 2026 19:04:26 GMT

@JocelynLai1

You will need to contact cusotmer service agent. I will try to escalate your post to CSA_PM, who should private message you directly within next one hour.

Re: @cs_agent

CSA_PM — Tue, 09 Jun 2026 19:15:51 GMT

Thank you for the escalation! The customer is in contact with an agent.