topic Re: Subscription in Get Support

Subscription

Sivaa_lalli — Tue, 09 Jun 2026 15:19:10 GMT

I would like to change my subscription from $40/month to $22/ month but the options are not shown in my account. Please help

Re: Subscription

hTideGnow — Tue, 09 Jun 2026 15:20:59 GMT

hi @Sivaa_lalli

if it is not in your accont, you simply cannot choose it

Downgrade is possible, but t is harder, and you won't get all the good choices like new subscribers. the $22 is pretty much a new subscriber only plan

Re: Subscription

Sivaa_lalli — Tue, 09 Jun 2026 15:22:07 GMT

but how do i change it coz I am not in canada for work reasons and I dont want to pay unnecessary amount

Re: Subscription

Sivaa_lalli — Tue, 09 Jun 2026 15:22:29 GMT

or how do i get a new subscriber plan?

Re: Subscription

BKNS27 — Tue, 09 Jun 2026 15:28:11 GMT

@Sivaa_lalli

You can login to your account and pause (suspended) your payment for 90 days. You can have the 2FA code sent to your email to access your account.
When you return to Canada. Login to your account and make a manual payment to restore service.

If you are suspended longer than 90 days. Your account will be closed, SIM will stop working and your number will be returned to the carrier you got the number from.
So don’t wait until 90 days. Make a payment about the 88 days encase there are issues that you need a CS_Agent to help you login to your account.

Re: Subscription

hTideGnow — Tue, 09 Jun 2026 15:24:46 GMT

hi @Sivaa_lalli

sorry, you pretty much cannot do much.

When people left for too long, people would port out the line to VoIP carrier like Fongo to keep the number. But you cannot port if you are not in Canada and not able to receive text

only choice is to port within Telus family, which text approval is not needed. Contact Telus sales/support for their annual plan and see what they can do to get the line from Public Mobile

Re: Subscription

BKNS27 — Tue, 09 Jun 2026 15:29:27 GMT

@Sivaa_lalli

You need to port your number to another carrier and port back to PM and you will need to purchase a new SIM and open a new account.